Contact Us

We’re Here to Help

Questions about an order, delivery, returns, sizing or a Simphoria collection? Our Customer Care team is ready to help.

Use the form below or email info@simphoria.com. For an existing order, please include your order number and the email address used at checkout. Photos are welcome when they help us understand a product-related issue.

Customer Care

Simphoria
2 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong
info@simphoria.com
Instagram: @simphoria_store

Customer Care Hours

Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT

Response Time

We aim to reply within 24 hours. During busy periods, a reply may take a little longer, but we will get back to you as soon as possible.

Useful links

Returns: Refund Policy
Delivery: Shipping Policy
Terms of Service
Privacy Policy