Shipping policy

We want every Simphoria order to arrive with clear expectations from checkout to delivery. This page explains how orders are prepared, sent and tracked. Returns and refunds are handled under our Refund Policy.

Preparing your order

Orders are normally prepared Monday to Friday within 1–2 business days. Once your parcel leaves our fulfilment team, we will email you a dispatch confirmation with tracking details.

During peak periods or around public holidays, preparation may take a little longer. We appreciate your patience when this happens.

Estimated delivery window

After dispatch, standard delivery generally takes 6–8 business days. In total, please allow 7–10 business days from the day your order is placed.

Business days are Monday through Friday and do not include public holidays. Delivery dates are estimates, not guarantees; carrier operations, weather, customs and local conditions can occasionally affect a shipment.

Delivery cost

Standard delivery is free for all orders across the UK.

Tracking

The dispatch email contains the link or number needed to follow your parcel. Tracking may take a short time to show its first scan after the parcel has been handed to the carrier.

Address details

Please check your name, full delivery address, postcode and contact details carefully before placing an order. If something needs correcting, contact us promptly at info@simphoria.com. We will try to help, but an address cannot always be changed once an order is being prepared or has been sent.

If an order is late

If your order has not arrived after 10 business days, please email info@simphoria.com and include your order number. We will check the shipment and advise on the next steps.

Contact

Simphoria
Headquarters: 2 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong

Customer Care: info@simphoria.com
Instagram: @simphoria_store

Customer Care hours:
Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT

See also our Refund Policy, Terms of Service and Privacy Policy.