Terms of service
Last updated: October 23, 2026
1. These terms
These Terms of Service govern your use of simphoria.com, its content, tools and shopping services (together, the “Services”). In these terms, “Simphoria”, “we”, “us” and “our” mean Simphoria. By browsing the Services or placing an order, you agree to these terms, our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Services.
You must be old enough to enter into a binding contract where you live. If you allow a minor to use the Services on a device you own or control, you are responsible for that use.
2. Accounts and information
You must provide accurate, complete and current contact, billing, payment and delivery information. You are responsible for protecting any account credentials and for activity carried out through your account. Accounts may not be sold, transferred or licensed to another person.
3. Products and availability
We aim to describe and photograph products accurately. Screen settings can affect how colours, texture and appearance are displayed, so we cannot guarantee that a product will look identical on every device.
We may update product descriptions, prices or availability, restrict quantities, limit sales by location or customer, or discontinue an item at any time. These actions do not affect rights that cannot be excluded under applicable law.
4. Orders, prices and payment
Submitting an order is an offer to buy the selected item. An order is accepted only when we confirm acceptance. We may decline, amend or cancel an order where reasonably necessary, including for stock, pricing, payment or information errors; where this happens, we will try to contact you using the details supplied with the order.
The price at checkout is the price that applies to your order. Unless stated otherwise, taxes, duties, customs fees and delivery charges are not included. You are responsible for providing valid payment details and authorising the charge. Product purchases are for personal or household use, not resale or export.
Returns and refunds are governed by our Refund Policy.
5. Delivery
Delivery timings are estimates. We are not responsible for delays caused by carriers, customs authorities, weather or other events beyond our reasonable control. See our Shipping Policy for delivery details and customer responsibilities.
6. Site content and intellectual property
The Services, including our name, logo, design, images, text, product information and other materials, are owned by or licensed to Simphoria and protected by applicable intellectual-property laws. You may use them for personal, non-commercial shopping purposes only. Do not copy, reproduce, distribute, alter, republish, exploit or create derivative works from them without our written permission.
7. Third-party services
The Services may link to or include features supplied by third parties. Those services are governed by the third party’s own terms and privacy practices. How we handle your personal information is described in our Privacy Policy. We do not control or endorse third-party content and are not responsible for it.
Our store may use Shopify to provide ecommerce functionality. Purchases are made with Simphoria, not with Shopify.
8. Feedback and reviews
If you send us reviews, suggestions or other feedback, you confirm that you have the right to share it. You grant Simphoria a worldwide, perpetual, royalty-free right to use, reproduce, adapt, publish and display that feedback for operating, improving and promoting the Services. We are not required to keep feedback confidential, pay for it or respond to it.
Do not submit anything unlawful, misleading, abusive, infringing, malicious or otherwise inappropriate. We may remove such material at our discretion.
9. Acceptable use
Use the Services lawfully and respectfully. You must not interfere with the Services, introduce malware, impersonate another person, collect others’ personal data, send unsolicited messages, scrape the site, bypass security measures or use the Services in a way that infringes another person’s rights.
We may suspend or terminate access where we reasonably believe these terms have been breached.
10. Errors and corrections
Despite our care, product information, prices, promotions, availability and delivery estimates can contain errors or omissions. We may correct information or cancel affected orders, including after an order is submitted. If we cancel an order after payment has been taken, we will refund the applicable amount.
11. Disclaimers and liability
To the extent permitted by law, the Services are provided on an “as available” basis. Nothing in these terms excludes or limits a warranty, liability or consumer right that cannot legally be excluded or limited.
Subject to that rule, Simphoria is not liable for indirect, incidental, special or consequential losses arising from use of the Services. Where liability cannot be excluded, it is limited to the extent allowed by applicable law.
12. Changes, governing law and contact
We may update these terms by posting a revised version on this page. Continued use after the effective date means you accept the updated terms, to the extent permitted by law.
These terms are governed by the laws of the jurisdiction where Simphoria is headquartered, and disputes will be subject to the courts of that jurisdiction, unless mandatory consumer-protection law provides otherwise.
Simphoria
Headquarters: 2 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong
Questions about these terms: info@simphoria.com
Instagram: @simphoria_store
Customer Care hours:
Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT
See also our Privacy Policy, Refund Policy and Shipping Policy.