You can request a return up to 30 days after delivery, as long as the item is unused, unworn and still has its original tags. The full conditions are in our Refund Policy.

Email info@simphoria.com with your order number, the item(s) and the reason. Once the return is approved, we send the instructions and the return address.

Email info@simphoria.com within 24 hours of placing the order and we will try to cancel it. Once the order is being prepared or has been dispatched, cancellation may no longer be possible. After delivery, you can request a return instead.

After the returned parcel reaches us and has been checked, approved refunds go to the original payment method. Your bank or payment provider may need around 7–10 business days to show it.

We prepare orders in 1–2 business days, and delivery after dispatch takes about 6–8 business days. Please allow 7–10 business days in total from the day you order.

Shipping is free on all orders across the UK. Details are in our Shipping Policy.

A dispatch email with tracking details is sent when your order leaves us. The first update can take up to 48 hours to appear. You can also use Track Your Order.

Payments are currently taken through PayPal. Checkout shows the payment options available for your order.

Write to info@simphoria.com or send us a message on Instagram @simphoria_store. For an existing order, please add your order number.

Customer Care hours:
Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT